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KeepOne · Support
Found a bug, have a suggestion, or a question about Pro: email us, we reply within two working days. For bugs, include your phone model, iOS version and the app build number (Settings → About).
01Frequently asked questions
Are my photos sent anywhere?
No. KeepOne does not use the network; every comparison runs on the device. See the privacy policy.
What if I delete the wrong photo?
Photos go to Recently Deleted in the Photos app and can be recovered for 30 days.
I changed phones. Is Pro still mine?
Yes. Tap "Restore purchases" on the Pro screen or in Settings; the store confirms it with the account you bought it on.
Why are some photos not scanned?
Photos that live only in iCloud and are not on the device are skipped, so the app does not download gigabytes. Open the photo once or turn off "Optimize Storage" and the next scan sees it.